1. Definitions
1.1"Customer" refers to any individual or entity purchasing products or services from eKash Group.
1.2"Products" include physical goods, digital services, and subscription-based offerings provided by eKash Group.
1.3"Business Days" means Monday to Friday, excluding public holidays in South Africa.
2. Refund Policy
2.1Refunds are granted only in cases of:
- Defective products.
- Duplicate transactions.
- Incorrectly processed payments.
2.2Refund requests must be submitted within seven (7) Business Days of purchase.
2.3Approved refunds will be processed to the original payment method within ten (10) Business Days.
2.4The following are non-refundable:
- Digital services already accessed or consumed.
- Compliance support fees.
- Bulk-purchased stock once delivered.
3. Cancellation Policy
3.1Customers may cancel product orders within twenty-four (24) hours of placement without penalty.
3.2Subscription-based services require thirty (30) days' written notice for cancellation.
3.3Orders unpaid after forty-eight (48) hours will be automatically canceled.
3.4Once bulk orders are dispatched to distribution centers, cancellations are not permitted.
4. Delivery Policy
4.1eKash Group delivers nationally across Gauteng, Mpumalanga, and North West, with expansion planned.
4.2Delivery timelines:
- Standard orders: three (3) to five (5) Business Days.
- Bulk trader orders: seven (7) to ten (10) Business Days.
4.3Products are distributed via proxy distribution centers and customer service hubs.
4.4Customers will receive SMS/email notifications with delivery status updates.
4.5Failed deliveries due to incorrect customer details will require re-delivery at the customer's expense.
5. General Provisions
5.1This policy is governed by the laws of the Republic of South Africa.
5.2eKash Group reserves the right to amend this policy with prior notice to customers.
5.3Customers are encouraged to retain proof of purchase for all refund and cancellation requests.
Have a question about this policy?
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